E
EUES Academy

Privacy Policy

Effective date: May 20, 2026

This Privacy Policy describes how EUES Academy ("we", "us", or "our") collects, uses, and protects information when you use the EUNO mobile application ("App"). By using the App, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Account Information

When you register or log in, we collect your full name, email address, and phone number through our learning management system. We do not store your password — credentials are validated by our course platform.

Voice & Audio Data

The App requests access to your microphone to enable voice interaction with the Euno AI German language tutor. When you complete a speaking exercise:

  • Your live voice audio is streamed in real time to a certified speech AI service provider for speech-to-text conversion, and the AI conversation is powered by a certified AI language model provider
  • The conversation transcript is sent to a certified AI language model provider to generate written feedback and a speaking score.
  • An audio recording of your speaking exercise is uploaded to and stored on our servers so that you can replay it and review your AI feedback at any time. Recordings are retained for the duration of your enrollment and deleted within 90 days of account closure.

No audio data is processed or transmitted before you provide explicit consent on the in-app data-sharing consent screen.

Camera & Photos

The App requests access to your camera and photo library solely to allow you to upload payment receipt images when registering for TELC exams. These images are stored securely on our servers and used only to verify your payment.

Push Notifications

With your permission, we collect a device push token (via Expo, Inc. push notification service) to send you notifications about your courses, exam registrations, and payment confirmations.

Exam & Payment Information

When you register for a TELC exam, we collect name, phone number, email address, date of birth, and payment amount. This information is used to process your registration and confirm payment.

Usage Data

We collect information about your learning activity within the App, such as speaking practice history and quiz results, to display your progress and provide AI-powered feedback.

2. How We Use Your Information

  • Authenticate your identity and maintain your session securely
  • Provide AI-powered German speaking practice via the Euno Bot
  • Process TELC exam registrations and verify payments
  • Send push notifications about courses, exams, and payment status
  • Display your learning progress and speaking history
  • Respond to support requests and communications

3. Data Sharing and Third Parties

We do not sell your personal data. We share information only with:

  • a certified speech AI service provider — real-time speech-to-text and text-to-speech processing of your voice audio during Euno AI speaking exercises
  • a certified AI language model provider — AI language model that powers the Euno conversational tutor and generates written feedback and speaking scores
  • Moodle Pty Ltd (Moodle LMS) — our learning management platform that handles credential verification and course data
  • Expo, Inc. — push notification delivery service
  • SePay — used to confirm bank transfer payments for exam registrations

All third parties are contractually required to protect your data and may only use it for the purposes we specify.

4. Data Retention

We retain your account data for as long as your account is active. Exam registration and payment records are retained as required by applicable regulations. You may request deletion of your account and associated data at any time by contacting us.

5. Data Security

All data is transmitted over HTTPS (TLS). Authentication tokens are stored using platform-level encrypted secure storage (iOS Keychain / Android Keystore) and are never written to unencrypted storage. We do not include personal information in application logs.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict certain processing
  • Withdraw consent at any time (e.g., revoke microphone or notification permissions)

To exercise any of these rights, contact us at payment@euesacademy.com.

7. Children's Privacy

The App is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

8. Permissions Summary

PermissionWhy it's needed
MicrophoneVoice interaction with Euno AI tutor
CameraCapture payment receipt photos
Photo LibrarySelect existing receipt images for upload
Push NotificationsCourse and exam updates, payment confirmation

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For significant changes, we will notify you via the App or by email. Continued use of the App after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

EUES Academy

General: payment@euesacademy.com

Website: euesacademy.com